Which model should we choose?
If your data cannot leave your own network, or the program is citywide or larger, start with Self-Hosted SaaS. If you are a US buyer who wants the platform running this quarter without standing up hardware, start with IREX-Hosted SaaS. If you are a nation building one operating core across ministries and cities, that is Government as a Service. If you need to own the technology outright, that is Technology Transfer.
Do you publish list prices?
No. The platform is licensed per camera, and Sover per user, but a license figure on its own is not the number your budget turns on. We quote the whole system: license, support, monitoring, and services, mapped to the budget categories you actually hold, and always with a three-year total cost of ownership against your current stack.
Is there a minimum deployment size?
IREX-Hosted SaaS carries no volume floor and is the right entry point for a single site or a small estate. Self-Hosted SaaS includes the IREX Private Cloud platform and is built for large estates, from a citywide program upward. Tell us your camera count on the first call and we will say plainly which one fits.
Can one camera run more than one analytics module?
Yes. Since version 4.38 the platform runs several analytics modules on the same camera at the same time, for example face recognition, object tracking, and traffic monitoring on one feed, with no extra hardware and no duplicated video streams. When you turn a second module on, the platform lists what is already running on that camera and asks you to confirm, so the combination is always deliberate: see module compatibility. The platform is licensed per camera, so a second capability on a camera you already license is not a second camera and not a second stream. Processing capacity for the added modules is sized in the system design stage, with the rest of the bill of materials.
Can we buy through our existing systems integrator?
Yes. Integrators and distributors license the platform for resale under a Distribution and Licensing Agreement, and referral partners under a Channel Partner Agreement. IREX still stands in front of you: the SLA, the escalation path, and stewardship of your data do not move to a third party.
Can we run a pilot before committing?
Yes, and we prefer it. A typical pilot covers one site and three to five use cases over six to twelve weeks, with two or three measurable success criteria agreed in writing before it starts. Scope and cost are agreed case by case.
Is IREX FedRAMP authorized?
No. The commercial US SaaS runs in the IREX private cloud on bare-metal colocation in Dallas and Plano, Texas. That colocation is ISO/IEC 27001:2022 certified through HorizonIQ, but it is not a FedRAMP-authorized cloud, so the commercial SaaS holds no FedRAMP authorization. Where a program requires one, a dedicated instance on a FedRAMP-authorized cloud can be scoped and pursued per project. IrexAI itself is aligned with ISO/IEC 27001:2022 and 27002:2022 and holds no certification of its own; certification is a stated objective.
Who owns the data?
You do. Customers retain 100% ownership and control of their data. IREX holds only a limited license to process it in order to provide the products, and neither owns nor accesses customer video, events, logs, or floor plans.
What support is included?
Standard Support comes with the license: online ticketing, business-day coverage, and 24x5 weekday response with a four-hour initial response on an urgent production issue. Premier Support adds 24x7 deployment health monitoring, a one-hour urgent response, weekend escalation, senior-engineer access, and non-production licenses. The availability SLA is 99.5% monthly with service credits.
How long does a deployment take?
Six to twelve months for the IREX Ethical AI Platform and three to nine months for Sover, measured from first qualified conversation to steady-state operations. The dominant variable is the procurement route: sole source runs two to four times faster than an open tender.
Can we take over the technology entirely?
Yes. The technology transfer framework grants an exclusive, perpetual source-code license to use, reproduce, integrate, and modify the platform throughout the territory of your country, with nationwide deployment from a data center of your choice, optional creation of an AI Competence Center, national certifications, localization, and five years or more of monitoring, support, updates, and staff training.