Real-Time Crime Centers That Verify Before They Dispatch

It replaces the patchwork used for core threat detection and investigation, and it consolidates video management, analytics, search, alerting and audit into one RTCC platform under one SLA. Integration with your law-enforcement databases and dispatch workflow is scoped during design.

Through hierarchical role-based access. Each group is granted specific cameras, watchlists, locations and monitors, and a user can hold a different role in each group, so a neighboring agency sees what it is entitled to and nothing more. Every access is logged.

The platform produces the chain-of-custody documentation courts ask for: every query, view and alert logged with operator identity and timestamp, evidence packages assembled automatically, and daily signed exports. Admissibility itself is a matter for your jurisdiction and prosecutors, and Case ID policy detail varies by agency.

No. There is no IREX camera to buy: RTCC camera integration runs on the fleet a city, transit agency, school district or private partner already operates. Any camera that supports ONVIF or streams RTSP with H.264 or H.265 on a static IP can be connected, and each module then sets its own resolution, mount and field-of-view requirements, which a site survey confirms camera by camera. Cameras below that baseline, and enforcement use cases with stricter optics, may need replacing, and that sits outside the standard scope. Connection is not plug-and-play either: a qualified network engineer configures each camera and router.

Software. A wall of feeds scales with headcount and nothing else, while RTCC software watches every channel at once and hands the operator the events that matter, which is where the reported operator span of 1,000+ cameras comes from. The RTCC video wall can stay: alarm monitors group events by camera and type onto the workstations that own them, so the wall shows what has already been verified instead of being the thing somebody has to watch.

What the platform documents, and we will not pad the list. Alerts are delivered through real-time crime centers, 911 dispatch centers and secure messengers. Vehicle checks run against external law-enforcement databases for stolen, uninsured and unregistered vehicles. External devices such as Sigur access control and Netping are managed per user group. And the alarm-monitor webhook pushes any event, with its frame, to any HTTP endpoint, which is the general-purpose way to trigger a third-party system. Named CAD or dispatch product integrations are not documented, and neither is operator single sign-on against your identity provider, so both are scoped in the design phase rather than assumed.

One vendor at a time. IREX does not publish an RTCC vendor comparison matrix against a composite competitor that carries every limitation at once, because that framing is misleading. What we do produce is a direct, like-for-like comparison against the specific vendor or shortlist you are evaluating, prepared for that opportunity. One thing we say up front: IREX is not a VMS or an NVR, and comparing it with one is not a meaningful test either.

Both labels fit. What a center actually gets is one operational map carrying every camera, floor plan and layer in the estate, alerts an operator has verified rather than a feed to stare at, multi-tenant access so each agency in a shared center sees only what its jurisdiction entitles it to, and a Case ID on every privacy-sensitive action. If your requirement document says police command center software or public safety situational awareness software, that is the same requirement in different words. What none of those labels should imply is autonomy: a person verifies the detection and a person decides the response.

Yes. The platform is multi-tenant by architecture, so a county real-time crime center and the city police, transit and campus agencies inside it can run as tenants of one deployment instead of buying a system each, with a regional or national tier above them where a program has one. Tenancy separates them, the hierarchical group catalog scopes them, and the audit log records every access whichever agency made it. A single instance has run 100,000+ cameras in production, so the shared deployment is not the constraint.

With a pilot: one site, three to five use cases, six to twelve weeks, and two or three measurable success criteria agreed in writing before it begins. Accuracy is benchmarked on your own cameras, and the measured numbers go into the contract.