What does technical support in the license cost include?

Monthly IREX software technical support includes:

  1. Software updates and level 2 technical support 24×7.
  2. Software optimization by installing new versions, reduction of consumed computing resources per channel unit, reduction of resource capacity for processing and storing information on existing and new server equipment, ensuring an adequate level of fault tolerance and system health, minimizing downtime and effects of the version during and after upgrades to the new version.
  3. Ensuring maximum stability of the IREX application software with Infrastructure software (dBrain) with minimization of the functional regression and 100% availability of the monitoring system services, increasing the number of competitive user requests on the existing monitoring system cluster equipment.
  4. Improving the interface and usability of the IREX software, developing existing and adding new search and event management functions: web interface, video wall, mobile

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